Terms of Service

Before publishing: sections below marked with [owner to confirm] contain placeholders (deposit amounts, cancellation terms, warranty terms) that must be filled in by the business owner — no specific figures or policies have been invented. Review with legal counsel if you plan to rely on the liability provisions below.

1. Agreement to these terms

These terms govern your use of this website and any furniture upholstery, repair, reupholstery or restoration services requested from MS & Sales Upholstery Services, a sole proprietorship operating in Ontario, Canada. By submitting a form on this website or engaging our services, you agree to these terms.

2. Estimates vs. final quotes

Estimates provided through this website's free estimate form, by phone, or from photographs are preliminary and non-binding. They are based on the information and images you provide and are not a final quote. Final pricing is confirmed after an in-person inspection of the furniture, taking into account its actual condition, the materials selected, labour required, and the full scope of work. We will confirm final pricing with you before work begins.

3. Scope of work and customer approval

Work will be carried out according to a scope agreed upon between you and M.S.. We will not perform work materially beyond that scope without discussing it with you first. If, during the course of work, we identify additional issues (see Section 6), we will contact you before proceeding with anything outside the original scope.

4. Materials

Fabric and vinyl availability can change without notice, and colour reproduction on a screen, in a sample book, or under different lighting may vary from the finished product. We will do our best to help you select a suitable material, but we cannot guarantee that a specific material will remain available throughout a project.

5. Customer-supplied materials

If you supply your own fabric or other material, you are responsible for ensuring it is suitable and sufficient in quantity for the project. We will advise you if we believe a customer-supplied material is unsuitable, but we are not responsible for defects in materials we did not supply, or for project delays caused by insufficient customer-supplied material.

6. Furniture condition, pre-existing and hidden damage

Furniture may have pre-existing damage or structural issues that are not visible until upholstery is removed. If we discover hidden damage during the course of work, we will contact you to discuss options before continuing. We are not responsible for damage or defects that existed before the furniture was brought to us, or for issues inherent to the age, construction or prior repair history of a piece.

7. Deposits and payment terms [owner to confirm]

Whether a deposit is required, the deposit amount, accepted payment methods, and payment timing (e.g., on completion, in instalments) will be confirmed with you directly for your project. [This section should be updated with the business's actual deposit and payment policy before publication.]

8. Changes to scope and delays

Changes you request after work has begun may affect price and timing. We will let you know if a requested change affects either. Turnaround time depends on the size and complexity of the project and on material availability, and we will communicate with you if we expect a delay.

9. Wear, tear and material variation

Natural materials (including fabric, leather and vinyl) can vary in texture, grain and colour between samples and finished pieces, and are subject to normal wear over time depending on use. This is a normal characteristic of upholstery materials and not a defect.

10. Customer property, pickup and delivery [owner to confirm]

Whether pickup and delivery are offered, and on what terms, will be confirmed directly with you for your project. While your furniture is in our care, we take reasonable precautions to protect it, but we recommend discussing any items of unusual value with us before work begins.

11. Cancellation [owner to confirm]

Cancellation terms (including whether any deposit is refundable, and by what deadline) will be confirmed with you at the time you approve a project. [This section should be updated with the business's actual cancellation policy before publication.]

12. Abandoned property [owner to confirm]

If completed furniture is not collected within a reasonable period after we notify you it is ready, and we are unable to reach you after reasonable attempts, we may treat the property as abandoned in accordance with applicable Ontario law and our policy at the time. [Specific timeframes should be added here once set by the business owner.]

13. Workmanship [owner to confirm]

Any warranty on workmanship — including what is covered, for how long, and what is excluded — will be described to you at the time you approve a project. No specific warranty period or coverage is promised on this website unless and until the business owner defines one here.

14. Limitation of liability

To the extent permitted by law, our liability for any claim arising from services provided is limited to the amount you paid for the specific project giving rise to the claim. We are not liable for indirect, incidental or consequential damages. Nothing in these terms limits liability that cannot be excluded under Ontario or Canadian law, including in respect of gross negligence or wilful misconduct.

15. Dispute handling

We'd rather resolve a concern directly — if something about your project isn't right, contact M.S. and we will work with you to address it. If a dispute cannot be resolved directly, these terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, and any legal proceedings will take place in Ontario.

16. Changes to these terms

We may update these terms from time to time. The terms in effect at the time you approve a project will govern that project.